Tag Archives: Insurance producers

Are you making notes on your proposals?

Typically, when producers review the proposal with the prospect / client, as the discussion evolves, and decisions are made, the producer will make notes on the proposal. The notes could involve requests for additional information, coverages accepted / rejected, etc. … Continue reading

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Hey Producers – how good is your note taking?

In virtually every agency, producers / sales staff play an integral role in the current and future success of the business. Producers are typically responsible for new business sales and retention of accounts, especially the medium to large accounts. In … Continue reading

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What do you want your agency known for?

Hopefully, every agency has a message / a motto that they want their customers to see in them. Call it – their guiding principles they strive to achieve. Recently at an insurance conference I participated in, a COO of a … Continue reading

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Policy Delivery – what is the best way to handle?

The proper handling of policy delivery is actually an important element in an E&O loss prevention program. Because of this, insurance agencies should have a written agency procedure to follow. For many agencies (more specifically the producers), the procedure is … Continue reading

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Producers – it is important to read the policies you are selling

Today, probably more so than in years past, the various policies don’t have the same degree of consistency. In other words, a GL policy may vary from one carrier to another. The same for umbrellas, property policies, personal lines, etc. … Continue reading

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Don’t try to resolve E&O matters yourself

Over the last number of years, I have received frequent e-mails, phone calls, personal inquiries from agency folks concerned about a matter that has occurred in their agency. Typically, the issue involves a client that has suffered a loss for … Continue reading

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What is communication without documentation?

Google “communication” and you will find a number of very profound quotes. One by Paul J. Meyer read: “Communication – the human connection – is the key to personal and career success”. For the most part, that is a very … Continue reading

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How good is the “hand off” in your agency?

Although I am not a big track & field person, it is certainly hard not to appreciate the intricacies of many of the events and how timing and execution are, oftentimes, the key differentiators between winning and not winning. One … Continue reading

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Does everyone in the agency know the carrier’s underwriting guidelines?

It is interesting that every year, there are E&O claims involving carriers suing one of their agents. Yes, the carrier is suing their agent and with the right set of facts, they are winning! While this may be a surprise … Continue reading

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What role do your producers play in policy checking?

When one thinks about the sales process, obviously producers play an extremely important role. They gather the necessary information, typically through some type of exposure analysis checklist, they have a hand in the marketing of the account, they are involved … Continue reading

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