Tag Archives: Insurance producers

Policy Delivery – what is the best way to handle?

The proper handling of policy delivery is actually an important element in an E&O loss prevention program. Because of this, insurance agencies should have a written agency procedure to follow. For many agencies (more specifically the producers), the procedure is … Continue reading

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Producers – it is important to read the policies you are selling

Today, probably more so than in years past, the various policies don’t have the same degree of consistency. In other words, a GL policy may vary from one carrier to another. The same for umbrellas, property policies, personal lines, etc. … Continue reading

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Don’t try to resolve E&O matters yourself

Over the last number of years, I have received frequent e-mails, phone calls, personal inquiries from agency folks concerned about a matter that has occurred in their agency. Typically, the issue involves a client that has suffered a loss for … Continue reading

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What is communication without documentation?

Google “communication” and you will find a number of very profound quotes. One by Paul J. Meyer read: “Communication – the human connection – is the key to personal and career success”. For the most part, that is a very … Continue reading

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How good is the “hand off” in your agency?

Although I am not a big track & field person, it is certainly hard not to appreciate the intricacies of many of the events and how timing and execution are, oftentimes, the key differentiators between winning and not winning. One … Continue reading

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Does everyone in the agency know the carrier’s underwriting guidelines?

It is interesting that every year, there are E&O claims involving carriers suing one of their agents. Yes, the carrier is suing their agent and with the right set of facts, they are winning! While this may be a surprise … Continue reading

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What role do your producers play in policy checking?

When one thinks about the sales process, obviously producers play an extremely important role. They gather the necessary information, typically through some type of exposure analysis checklist, they have a hand in the marketing of the account, they are involved … Continue reading

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Do the producers know what is expected of them?

Often in my travels to many of the great agencies in the United States, I have the opportunity to sit down with the agency staff, consisting of the internal support staff, the producers and the agency management. As we talk … Continue reading

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Is your agency a better E&O risk today compared to a year ago?

When answering this question, regardless of your position within the agency, it is crucial to be honest because there are many factors into determining this. Some key issues include: Management/Leadership Management must clearly and frequently demonstrate its E&O commitment by “walking … Continue reading

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Some cool tech tips for producers

It certainly appears that year after year, within insurance agencies, producers are the main discipline generating E&O claims. Virtually every year, the number is 50% plus. This should not be construed as a knock against producers. In reality, it demonstrates the … Continue reading

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