Tag Archives: E&O culture

What are your 2019 E&O goals?

As we start the month of October, this is the time where most agencies are giving serious thought to their goals and objectives for the upcoming year. While this will most certainly include those goals dealing with premium volume, new … Continue reading

Posted in Tips | Tagged , , , , | Comments Off on What are your 2019 E&O goals?

Quality Customer Service can help your E&O loss prevention culture

Think back to a recent situation where you encountered a problem in your personal life. Possibly the issue involved the product you purchased or the service you were provided. Now think back to how the person you were dealing with … Continue reading

Posted in Uncategorized | Tagged , , , , | Comments Off on Quality Customer Service can help your E&O loss prevention culture

Using groups to enhance your E&O culture

Enhancing your E&O culture and commitment is not a “one and done” concept. In all honesty, it is an issue that virtually every agency will be (or should be) working towards on an ongoing basis. Procedures and forms should be … Continue reading

Posted in Tips | Tagged , , | Comments Off on Using groups to enhance your E&O culture

How are you keeping the staff focused on E&O ?

The development of a solid E&O culture is definitely not something that you mention once and expect the staff to abide by whatever they were told. To develop a solid E&O culture requires a continuous message to the staff. How … Continue reading

Posted in Tips | Tagged , , , | Comments Off on How are you keeping the staff focused on E&O ?

Do your branch offices have the proper E&O culture ?

Remember this old game – tell something to the first person in line and ask that they tell the next person what they were told and have that person tell the next one, etc. Invariably, when you ask the 10th … Continue reading

Posted in Tips | Tagged , , , , | Comments Off on Do your branch offices have the proper E&O culture ?

How strong is your focus on training?

Let me ask you a couple of questions… Five years from now, how many of the current agency staff will have retired? Where will your agency find qualified people to replace and train them? In addition, as the agency grows … Continue reading

Posted in Tips | Tagged , , , , | Comments Off on How strong is your focus on training?

Frequency down; Severity up

Going back to the late 80s (when I first started in an E&O management position), the frequency numbers were off the charts (but not in a good way). Frequency (a measure of the number of E&O claims as a percentage … Continue reading

Posted in Uncategorized | Tagged , , , , , | Comments Off on Frequency down; Severity up

Designing and Implementing an E&O loss prevention program is really not that difficult

From time to time, I become aware of agencies that have not officially implemented an E&O loss control program. They may have addressed some of the key issues but without any real formal recognition of the need for an increased … Continue reading

Posted in Tips | Tagged , , , , , | Comments Off on Designing and Implementing an E&O loss prevention program is really not that difficult

What do you want your agency known for?

Hopefully, every agency has a message / a motto that they want their customers to see in them. Call it – their guiding principles they strive to achieve. Recently at an insurance conference I participated in, a COO of a … Continue reading

Posted in Tips | Tagged , , , , , | Comments Off on What do you want your agency known for?