Tag Archives: Customer Service

Quality Customer Service can help your E&O loss prevention culture

Think back to a recent situation where you encountered a problem in your personal life. Possibly the issue involved the product you purchased or the service you were provided. Now think back to how the person you were dealing with … Continue reading

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Does good customer service reduce the potential of E&O claims?

There is an expression that I heard many years ago that certainly seems to have a lot of truth to it. The comment went something to the effect of “Not many people recognize good customer service but they sure know … Continue reading

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Customers Switching Auto Insurers Unhappy with New Prices: J.D. Power

Attached is a segment of an interesting article that appeared on www.insurancejournal.com on April 24 regarding customer loyalty and the importance of customer satisfaction. “Customers who switch auto insurance carriers due to poor service often end up sorry they did because … Continue reading

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What is the level of your customer service?

Over the last year, I have noticed a wide range of customer service levels whether the business is an airline, a hotel, restaurant or retail business establishment. As many have expressed over the years, you may not know good customer service when you … Continue reading

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