Tag Archives: Customer expectations

Quality Customer Service can help your E&O loss prevention culture

Think back to a recent situation where you encountered a problem in your personal life. Possibly the issue involved the product you purchased or the service you were provided. Now think back to how the person you were dealing with … Continue reading

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How good is the “hand off” in your agency?

Although I am not a big track & field person, it is certainly hard not to appreciate the intricacies of many of the events and how timing and execution are, oftentimes, the key differentiators between winning and not winning. One … Continue reading

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