Tag Archives: Agency Management system

Documenting discussions you have with your markets

When the subject of documentation comes up, typically the mindset involves documentation of discussions with your prospects / clients, etc. A good documentation policy in an agency would certainly address these circumstances. However, for some reason, documentation of discussions with … Continue reading

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Can a “bad” audit score actually be a good thing? Can a “good” audit score be a bad thing?

Two very interesting questions. Without a doubt, Internal auditing within an agency is one of the best initiatives an agency can have in the establishment of a healthy E&O culture. Auditing serves a very vital role to evaluate to what … Continue reading

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Mergers and Acquisitions – a potential E&O exposure?

I recently read a National Underwriter article dealing with Mergers and Acquisitions. The primary focus of the story dealt with the record year for M&A activity of insurance agencies. In fact, the new record broke the old record (just set the prior year) … Continue reading

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Why is it important to keep “emotion” out of your agency notes / e-mails?

It is probably fair to say that from time to time, conversations between the agency and their customers (whether on the phone or face to face) do not exactly go as planned. There are a whole host of issues that … Continue reading

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Does This Sound Like YOUR Underwriter?

Oftentimes, in any given day, agency staff are going to interact with their insurance carrier underwriters on a variety of questions and issues. It seems to be common for the agency staff to feel comfortable and confident with the answers … Continue reading

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Who is putting the notes in the system?

There is a common expression of lawyers in the courtroom: “If it’s not in the file, it didn’t happen”. This obviously speaks to the need to enter notes of conversations in the agency management system (among other places). But when … Continue reading

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Are you using your Agency Mgmt system to reduce your E&O exposure ?

In preparation for my upcoming presentation at the NetVu conference in Nashville (March 8), I was recently on a conference call reviewing the Vertafore Agency Platform. This “system” is very extensive and certainly looks like it provides agencies with the … Continue reading

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Will your agency management system survive a catastrope?

Over the weekend with the 90+ degree heat, I finally got a chance to catch up on some of my insurance reading. One of the articles that I read with great interest was from PropertyCasualty360.com – entitled Shell Socked – Six … Continue reading

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Does your insurance agency have standards for how your system is to be used?

As I have written in many of my blog postings and industry magazine articles, automation can be your friend in the event of an E&O matter or it could be your worst nightmare. Essentially your agency has the power to … Continue reading

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