The insurance industry will definitely look a lot different over the next 10 years as technology advancements and the greater application of artificial intelligence become more a part of the industry’s culture.
This is an excerpt from an article authored by Denise Johnson that appeared on www.claimsjournal.com on August 13 that spoke to how technology is going to impact the claims handling process.
“A March 2017 LexisNexis whitepaper on the future of claims technology defined touchless claims as “a process or workflow that is similar to Virtual Handling except no claims adjuster or insurance carrier employee is involved in the claims process at all. Technology is used to report the claim, capture damage or invoices, run a system audit and communicate with the customer electronically. If the claim meets approved criteria, the claim is automatically paid without human intervention.”
Continue Reading Bolstering the Claims Process With Touchless Claim Technology