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Monthly Archives: May 2016
Is your structure helping or hurting your E&O culture?
First, when I speak of structure, I am referring to the manner in which the agency and the staff within the agency are departmentalized. In other words, is the agency structured based on specializations or does the same person handle personal, … Continue reading
Posted in Tips
Tagged Agency structure, Agents E&O, Insurance agency structure, Insurance agents, Insuranec agency operations
Comments Off on Is your structure helping or hurting your E&O culture?
E&O commitment is actually a team sport
When I typically reference the issue of E&O commitment, I am addressing agency staff on more of a 1 on 1 personal level. After all, agencies don’t make mistakes, people do. Thus if each of the employees has a strong … Continue reading
Posted in Tips
Tagged E&O commitment, Errors and Omissions, Insurance agents
Comments Off on E&O commitment is actually a team sport
Number of Dog Bite Insurance Claims Falls But Average Claim Rises to $37K
As noted in the attached article, written by Emma Orr, that appeared on www.insurancejournal.com on May 12, 2016, the issue of dog bites continues to be a major issue facing the insurance industry. Are all carriers addressing this issue in the … Continue reading
Posted in Published articles
Tagged Agents E&O, Dog Bites, Education, Homeowners, Insurance agents
Comments Off on Number of Dog Bite Insurance Claims Falls But Average Claim Rises to $37K
How good is the “hand off” in your agency?
Although I am not a big track & field person, it is certainly hard not to appreciate the intricacies of many of the events and how timing and execution are, oftentimes, the key differentiators between winning and not winning. One … Continue reading
Posted in Tips
Tagged Agents E&O, Customer expectations, Insurance producers
Comments Off on How good is the “hand off” in your agency?
Agency claims handling is generating E&O claims – What’s up with that?
When agencies typically think about their errors-and-omissions exposure, they tend to focus on their producers and CSRs. Yet there are other areas within an agency operation with the potential to generate E&O claims from time to time. One of those … Continue reading
Posted in Tips
Tagged Agents E&O, Claims handling, documentation, Insurance agents
Comments Off on Agency claims handling is generating E&O claims – What’s up with that?
Include HR when developing your E&O culture
When one thinks of the key elements and steps in developing a strong E&O culture, I am not sure how much the Human Resources element is factored into the equation. More often than not, the areas that deal directly with … Continue reading
Posted in Tips
Tagged Agency HR Dept, Errors and Omissions, Human Resources, Insurance agents, Training
Comments Off on Include HR when developing your E&O culture
Internal communication is key
As I work with agencies around the country, a review of their most recent audit results in typically part of the agenda. From my perspective, audit results often provide a tremendous insight into an agency / brokerage firm. They tell … Continue reading
Posted in Tips
Tagged Agents E&O, Communication, Customer education, Insurance agents, Staff meetings
Comments Off on Internal communication is key