Monthly Archives: May 2016

Is your structure helping or hurting your E&O culture?

First, when I speak of structure, I am referring to the manner in which the agency and the staff within the agency are departmentalized. In other words, is the agency structured based on specializations or does the same person handle personal, … Continue reading

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E&O commitment is actually a team sport

When I typically reference the issue of E&O commitment, I am addressing agency staff on more of a 1 on 1 personal level. After all, agencies don’t make mistakes, people do. Thus if each of the employees has a strong … Continue reading

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Number of Dog Bite Insurance Claims Falls But Average Claim Rises to $37K

As noted in the attached article, written by Emma Orr, that appeared on www.insurancejournal.com on May 12, 2016, the issue of dog bites continues to be a major issue facing the insurance industry. Are all carriers addressing this issue in the … Continue reading

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How good is the “hand off” in your agency?

Although I am not a big track & field person, it is certainly hard not to appreciate the intricacies of many of the events and how timing and execution are, oftentimes, the key differentiators between winning and not winning. One … Continue reading

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Agency claims handling is generating E&O claims – What’s up with that?

When agencies typically think about their errors-and-omissions exposure, they tend to focus on their producers and CSRs. Yet there are other areas within an agency operation with the potential to generate E&O claims from time to time. One of those … Continue reading

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Include HR when developing your E&O culture

When one thinks of the key elements and steps in developing a strong E&O culture, I am not sure how much the Human Resources element is factored into the equation. More often than not, the areas that deal directly with … Continue reading

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Internal communication is key

As I work with agencies around the country, a review of their most recent audit results in typically part of the agenda. From my perspective, audit results often provide a tremendous insight into an agency / brokerage firm. They tell … Continue reading

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