Monthly Archives: January 2016

How well are you protecting customer information?

Most industry experts / agency principals would agree that this is probably the biggest issue facing our industry. Actually categorizing it as a threat is probably more of an accurate statement. What is your agency doing to protect the integrity … Continue reading

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Identify a “Hotspot” of the month

The development of a strong E&O culture doesn’t just happen. It takes a solid and concerted effort from all of the staff especially including management. A strong E&O culture also involves identifying and fixing the “things” that need to be … Continue reading

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But I didn’t do anything wrong !

If I had a nickel for every time I heard that…. Yet, it is interesting to note how many E&O claims actually wind up getting closed for no loss payment. While there is typically some defense costs (averaging probably around … Continue reading

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Follow up post to: Can your customers bind coverage by simply sending you an e-mail?

After last week’s post on this issue, I received feedback from a number of folks providing their appreciation of my covering of this topic. They also commented that the issue was actually somewhat broader than I had originally commented on. … Continue reading

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Can your customers bind coverage by simply sending you an e-mail?

The overwhelming majority of agencies have a voice-mail greeting that advises the caller that they cannot bind coverage / make policy changes by simply leaving a voice-mail message. Typically the message is something like: “Please be advised that coverage cannot … Continue reading

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Have a focal person “in charge” of E&O

As we have all seen over the years, when there is a focal person that has the defined responsibility for a particular project or task, there is a much greater chance that the project is done on time and all … Continue reading

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Are you getting the entire app completed?

Recently in one of my on-site seminars, I was asked a question that dealt with the information that the agent was securing on a prospect. The issue involved a personal lines app for a carrier that was expecting the agent … Continue reading

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