Monthly Archives: November 2015

E&O Insights: Personal Lines Generates More Errors & Omissions Exposure than You Think

This is an excerpt from an Insurance Journal article that I authored in the November 16, 2015 edition. “Most agents’ errors and omissions (E&O) carriers report that commercial lines generates the majority of E&O claims. However, a significant number of E&O claims arise … Continue reading

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Have a great Thanksgiving holiday !

For 41 years (and counting), I have been blessed to work in this great business. As I reflect back on those 41 years, there are many things that have made this business very special. #1 is you, the people. I have … Continue reading

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Ensure that your new staff attend an E&O class in 2016

As you give serious consideration to your 2016 E&O goal, if I may, let me make one suggestion that should be included. With the aging veteran insurance work force, there is a good chance that agencies will need to bring … Continue reading

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Don’t bet against Mother Nature

I was recently reading the November issue of Best’s Review, specifically the article on the recent flooding in South Carolina. One of the things that really caught my attention in this excellent article was that the rainfall that caused this … Continue reading

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Do you want to stop “following up” on direct bill cancellation notices?

Over the last number of years, it seemed that many agencies were following up on their direct bill customers reminding them of late payment notices. In fact, in one survey back about 5 years ago, over half of the agencies … Continue reading

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When discussing E&O loss prevention initiatives, explain the “why”

Over the last 41 years, I have had the honor of working with insurance agency personnel in a variety of venues and on a variety of issues. One of the more common scenarios deals with my E&O loss prevention seminars. There … Continue reading

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Documenting is more than just putting words in the system

Documentation is one of the most important elements of a quality E&O culture and commitment within an agency. However, for an agency staff member to state that he or she documented the conversation in the file may not be good … Continue reading

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Who is authorized to sign for your customers?

There are many defenses that agents can potentially use if they face some form of E&O litigation. One involves that the customer is responsible for the contents of an application that they signed. Unfortunately, there may be situations where getting … Continue reading

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