Monthly Archives: June 2014

Consider having each of the staff do a mini self audit

Most E&O classes speak to the value and benefit of agency management performing a periodic audit, either monthly or quarterly. The goal is to verify that the staff is meeting the agency’s expectations in areas of documentation, system process / management … Continue reading

Posted in Tips | Tagged , , , , | Comments Off on Consider having each of the staff do a mini self audit

Customer Accountability – a great E&O goal !

“Why is it always our fault when a customer has a loss that is not covered? They knew that they didn’t have that coverage”. It seems that in virtually every conversation that I have with agencies, this is one of … Continue reading

Posted in Tips | Tagged , , , , , , | Comments Off on Customer Accountability – a great E&O goal !

Does Automobile Insurance Follow the Car or the Driver?

The following is an excerpt of an excellent article authored by Gary Wickert, an insurance trial lawyer and a partner with Matthiesen, Wickert & Lehrer, S.C., that appeared on www.claimsjournal.com on June 5th. “There are a few questions in life that are … Continue reading

Posted in Published articles | Tagged , , , , | Comments Off on Does Automobile Insurance Follow the Car or the Driver?

E&O Insights: Why Are Umbrellas Causing E&O Claims?

This is an excerpt from an Insurance Journal article that I authored in the June 16, 2014 edition. “When initially thinking about umbrella coverage as it relates to generating errors and omissions claims, most would probably believe the main issue is … Continue reading

Posted in Published articles | Tagged , , , , , | Comments Off on E&O Insights: Why Are Umbrellas Causing E&O Claims?

Celebrate your audit accomplishments

A thorough E&O loss prevention program should involve an audit process of some type. The objective is to measure the results of each employee against certain specific expectations. Oftentimes, this involves the various tasks contained in the agency internal procedure … Continue reading

Posted in Tips | Tagged , , , , | Comments Off on Celebrate your audit accomplishments

“Is it ok to sell an auto policy with low limits?

There is no doubt that most insurance agencies have some type of a position regarding the limits that their customers buy. Typically, the approach is something similar to “we don’t suggest limits less than 100/300”. This is a sound position … Continue reading

Posted in Tips | Tagged , , , , , , | Comments Off on “Is it ok to sell an auto policy with low limits?

“What if I know the answer on the application is false?”

Recently in one of my E&O classes, I had this great question posed to me. What the person explained was that as they were completing the application with the customer, they knew that the answer the customer gave to a specific question … Continue reading

Posted in Tips | Tagged , , , , | Comments Off on “What if I know the answer on the application is false?”