Customers Switching Auto Insurers Unhappy with New Prices: J.D. Power

Attached is a segment of an interesting article that appeared on www.insurancejournal.com on April 24 regarding customer loyalty and the importance of customer satisfaction.

“Customers who switch auto insurance carriers due to poor service often end up sorry they did because they end up paying more with their new insurer, according to the latest J.D. Power 2014 U.S. Insurance Shopping Study.

While a poor experience with their insurer is the leading reason customers shop for, and ultimately switch to a new auto insurance company, declining new price satisfaction is the primary reason customers are less satisfied when they do switch insurers, the survey says.”

Continue Reading Customers Switching Auto Insurers Unhappy with New Prices: J.D. Power

This entry was posted in News and tagged , , , , , . Bookmark the permalink.

Comments are closed.