Monthly Archives: February 2014

Have you looked lately how you are promoting yourself and your agency?

In the past I have addressed this subject and encouraged agencies to review their promotional material to see how the agency is being positioned. The reason for this is that there is the possibility that certain words or phrases that … Continue reading

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Are you providing the coverage the customer asked for?

In most, if not all states, there are specific duties and standards that insurance agents will be held to. Essentially, absent a “special relationship”, an insurance agent has a duty to exercise reasonable skill and care in obtaining the insurance requested … Continue reading

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How are your carriers going to be rated in 2014?

Over the last month or so, there has been a tremendous amount of press written on the projected new ratings of insurance carriers. Much of the “buzz” is due to the speculation that many carriers are not properly reserved when it … Continue reading

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Are you using your Agency Mgmt system to reduce your E&O exposure ?

In preparation for my upcoming presentation at the NetVu conference in Nashville (March 8), I was recently on a conference call reviewing the Vertafore Agency Platform. This “system” is very extensive and certainly looks like it provides agencies with the … Continue reading

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E&O Insights: How Well Do You Know Your Own E&O Policy?

This is an excerpt from an Insurance Journal article that I authored in the February 10, 2014 edition. “As many agents know, there are various standards to which they will be held in the event of litigation. There are also standards … Continue reading

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Do all of the employees in the agency know what is expected of them?

“Agencies don’t make mistakes, people do”. While this is an old saying, there is no doubt that it is still extremely accurate. For an agency to be successful, having the right staff and ensuring they are trained are certainly very … Continue reading

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When a customer’s signature didn’t help

Most E&O seminars will stress the importance of securing the signature of the client on the appropriate applications. This is certainly very sound advice since in most, if not all, jurisdictions, a customer will be held responsible for the contents … Continue reading

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