Monthly Archives: December 2013

“Just duplicate what I have” – 5 very dangerous words

These are probably 5 of the most common words spoken by both personal and commercial lines customers. What they seem to be saying, in my mind, is that “I am paying too much…just give the same coverage that I have now but at … Continue reading

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Designations – do they increase your liability ?

It is interesting how often this question comes up in my discussions with insurance agents. I am not sure exactly the reason why although I certainly hope that this is not a reason (or an excuse) why some agency personnel … Continue reading

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Producers – don’t rely on your memory – let your documentation tell the story

Over the course of any given day / week / month, producers are interacting with their customers on a host of issues. The conversation could involve discussion on how a specific coverage would work or possibly a coverage that was … Continue reading

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E&S proposals – do they provide the coverage you requested?

Let’s take a typical scenario that occurs in virtually every agency. I am going to use a contracting risk to explain my point but this scenario could occur with virtually any class of business. Your agency is looking to insure … Continue reading

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When is A Vehicle Considered a Total Loss?

This is certainly a question that arises from time to time. The attached excellent article, written by Gary Wickert, an insurance trial lawyer and a partner with Matthiesen, Wickert & Lehrer, S.C., should assist  insurance agency staff and their customers in understanding … Continue reading

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Your E&O limit – some things you need to know

Traditionally, January 1 has been a common anniversary date for many P&C accounts. Actually for many insurance agencies, this is a very common anniversary date for their E&O insurance. However, whether this is your anniversary date or not, there are a … Continue reading

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E&O Insights: How to Minimize E&O When Selling Employee Benefits

This is an excerpt from an Insurance Journal article that I authored in the December 2, 2013 edition. “Agencies involved in the sales and service of employee benefits know that the issue of errors and omissions (E&O) is very real … Continue reading

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Do you have a document that details your documentation expectations ?

How does your agency communicate your documentation expectations to the staff? In other words, if I came to work for your agency, how would advise me of what those expectations are? How would I know the standards that you are … Continue reading

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