Monthly Archives: August 2013

Is the size of your agency a good predictor of the potential size of an E&O claim?

In other words, is it fair to say that smaller agencies only have the potential to generate a smaller E&O claim? While I understand why some agency owners would think that way, in actuality, smaller agencies are just as likely … Continue reading

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The importance of documenting the conversations between your agency and your carriers

When the topic of documentation comes up, most CSRs / Producers think of those conversations with their agency customers / prospects. Without a doubt, this is definitely an important objective to accomplish. After all, nothing determines the direction that an … Continue reading

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E&O Insights: Producers Play a Significant Role in E&O

This is an excerpt from an Insurance Journal article that I authored in the August 19, 2013 edition. “When reviewing errors and omissions (E&O) statistics, it is often alleged that producers cause the issue in more than half of these … Continue reading

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Do some of your insurance agency clients use texting to communicate with your office ?

While texting has been part of our personal lives for a number of years, it appears based on comments from agencies that texting has found its way into corporate America. While some agencies may want to avoid this level of technology … Continue reading

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Do you have some insurance agency customers getting a divorce?

With the divorce rate over 40% for 1st marriages and over 60% for second marriages, it seems like it will only be a matter of time before your agency has a customer going thru a divorce. Are you ready for … Continue reading

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Is your insurance agency requiring the customer review and signature on an application?

Recently, I was in an agency doing a seminar and got into a conversation with one of the CSRs on the topic of the customer signing an application. She mentioned that upon completing the application, she asks the customer to … Continue reading

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Homeowners’ Habits Make it Easy for Thieves to Rob Homes

The attached article, which appeared on Claims Journal on July 24th, points out some great tips for homeowners to minimize the potential of a theft. This might be a great topic to bring to the attention of your agency’s customers. … Continue reading

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Dissection of an E&O claim

Oftentimes, it is easier to learn by seeing the “errors and omissions” of someone else. Let’s take a look at the following E&O claim and identify what the agency did well and what they could have done better. In this … Continue reading

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Abbreviations – one way to enhance your efficiency and E&O protection

Every day and probably for most insurance agency staff, every hour of the day, there is a need to document client discussions, whether face-to-face or on the phone. Most agency staff including producers and CSRs comment that there are just … Continue reading

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