Monthly Archives: October 2012

What your insurance agency needs to know if you are following up on your customer’s direct bill non-pay notices

There are pros and cons to performing this task and my comments will not touch on whether to do it or not but instead, if you do it or are considering doing it, what are the issues that you need … Continue reading

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Is your insurance agency sending a cover letter with your policies?

When an Errors & Omissions claim occurs, the file, for the most part, will heavily determine the direction the claim goes. The key for agents is to proactively take the initiative to implement various loss control measures that could impact … Continue reading

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E&O Insights: Insuring Commercial Property – What Could Possibly Go Wrong?

This is an excerpt from an Insurance Journal article that I authored in the October 22, 2012 edition. “It seems that every year commercial property is one of the top three lines of business generating errors and omissions (E&O) claims … Continue reading

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Discussions between your insurance agency and your carriers / wholesalers – are you documenting them?

There is no doubt that every day, producers and CSRs are interacting with the carriers they do business with. There is key underwriting information being communicated,  coverages potentially being explained as well as instructions to bind / modify coverage. Are these … Continue reading

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Upcoming speaking engagements

On behalf of Utica National, I will be presenting loss control seminars at the following locations in October & November: PIA Georgia YPC conference:  Wednesday October 24th , Atlanta, GA Two sessions: “Everything you always wanted to know about E&O” and “E&O Hotspots … Continue reading

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Making E&O part of the agency plan

This is an excerpt from a Rough Notes article authored by Dave Willis that I contributed to in the October 2012 edition. As 2012 winds down, principals are cementing plans for next year—a year they hope will bring increased revenue and strong retention. … Continue reading

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Exposure Analysis Checklists – a must tool for every agency

The results of a recent poll on www.agentsofamerica.org dealing with sales training were very interesting. The question focused on the degree that agencies use an Exposure Analysis Checklist. This is definitely an extremely powerful tool that should result in increased … Continue reading

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How you can get your customers to be more accountable for their buying decisions

In reading E&O claims over the years, a significant number seem to involve customers that after a claim, look to blame their insurance agent for any lack of coverage or coverage shortfall. Actually in my E&O classes, the # 1 frustration … Continue reading

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