Monthly Archives: August 2012

Insurance – it’s all about the details

Face it…there is a lot to learn in the insurance business. Coverage can be very complex and rarely are any two situations with your customers the same. In actuality, many have retired from the insurance business readily admitting that while … Continue reading

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How many of your insurance agency personal lines customers have a personal umbrella?

Unfortunately, it is not difficult to find real life insurance stories that detail substantial claims. Certainly a fair number of these are on the personal lines side involving  homeowners, auto, boating or  some type of recreational “toy”. Face it, many of these types … Continue reading

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In 25 words, what is your insurance agency known for?

This is a question I frequently ask agents when I interact with them at seminars / conventions, etc. Typically the response goes something like this: “our agency provides the best customer service of any agent in town”. Sounds impressive but 1) is … Continue reading

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Want to Experience an E&O Claim?

Each year, I am honored to be asked by Insurance Journal to contribute towards their satire issue which adds some humor to various industry issues. Here is an excerpt from my article that appeared in the August 20th issue of … Continue reading

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Certificates of Insurance – how are your carriers addressing this?

Over the past several months, a number of insurance carriers have issued bulletins  notifying their agents of various specifics pertaining to the issue of certificates of insurance. Among the topics addressed are: – the requirement that the latest COI form … Continue reading

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Is your insurance agency “good” or “lucky” ?

In my travels and at seminars that I teach, oftentimes, agents will comment that they have never had an E&O claim. That is great and I am always quick to offer my congratulations. While not trying to dampen their pride, I … Continue reading

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Whether an E&O claim happens or not – is often a fine line

With the 2012 Olympics beginning to come to an end, one thing that I have noticed is that there is often a fine line between finishing with a medal or 4th place. In Gymnastics, it could involve the slightest slip. In Track … Continue reading

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Is your insurance agency assigning the proper prioritization to your E&S business?

While there is no doubt that the E&S industry serves a vital role, it also has some significant uniqueness that requires special handling. Without the proper prioritization, it definitely has the potential to be an E&O headache. There are a number … Continue reading

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The importance of documenting your sales visits

Virtually every E&O seminar stresses the importance and value of good documentation. In actuality, the quality of documentation (or the absence of it) is one of the most important factors that determines the direction that an E&O claim takes. It … Continue reading

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