Monthly Archives: June 2012

The importance of checking your carrier issued policies

During recent conversations with a number of agency management, I asked for their perspective / findings on the quality of their carrier issued policies. Their response was very interesting. They generally commented that the quality seems to have improved; in … Continue reading

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What is the level of your customer service?

Over the last year, I have noticed a wide range of customer service levels whether the business is an airline, a hotel, restaurant or retail business establishment. As many have expressed over the years, you may not know good customer service when you … Continue reading

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E&O Insights: Why Businesses Need Umbrella Protection

This is an excerpt from an Insurance Journal article that I authored in the June 18, 2012 edition. “Umbrellas are apparently not as simple as many would like to believe because various issues involving umbrellas cause more than their fair … Continue reading

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Is the E&O culture / commitment of your agency better now than it was last year?

I recently was provided an opportunity by an organization entitled Agents of America (www.agentsofamerica.org) to post an E&O survey related question on their website. The question was: On the subject of E&O loss prevention, how would you gauge your agency’s culture and … Continue reading

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Trucking losses are usually big, as are related E&O claims

This is an excerpt from a Rough Notes article that I authored in the May 2012 edition. “From indications in insurance trade publications, on insurance-related Web sites and in talking with colleagues, it appears to me that insurance professionals knowledgeable in … Continue reading

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Insurance producers – how well are you handing off your new customers to your support team?

Using a football analogy, how well a quarterback hands off the ball to his running back can play a significant role in whether there are positive gains or the play results in a loss. Actually, to a large degree, the … Continue reading

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Do homeowners & commercial property policies cover losses from “fracking”?

In many parts of the country, the issue of fracking is a significant topic, oftentimes  controversial. While we can debate the pros and cons from fracking, what about the insurance coverage issues that could arise such as contamination of the … Continue reading

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Have any of your carrier ratings dropped?

This is typically one of the busier times of the year for AM Best in providing the updated ratings for the industry carriers. Obviously, based on the 2011 results, some of these carriers may see improvement in their ratings while the opposite … Continue reading

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