E&O Insights: Can the Manner in Which an Agent Handles a Claim Cause an Errors & Omissions Claim?

This is an excerpt from an Insurance Journal article that I authored in the October 17, 2011 edition.

The answer to the question posed in the headline is a definite “yes.” This has actually developed into a significant issue for agents and is one of the current errors and omissions (E&O) hotspots agents must be aware of. It is projected that approximately 10 percent of all E&O claims are due to alleged mishandling of the underlying claim by the agency. What could go wrong?”

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